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FAQ
Default Password
Q: What is the disarming password for U9 series Indoor Monitor
A: 1234
Q: What is the project setting password for U9 series Indoor Monitor
A: 123456
Q: What is the setting password for U9 Outdoor Panel U9D-H
A: 111111
Q: How to enter the menu for U9 Outdoor Panel U9D-J/U9D-K
A: press 000000# to enter the setting menu
Q: What is the setting password for 2000 series Outdoor Panel
A: 000000 (press # for 5 sec to enter the menu)
Intelligent control terminal
Fault phenomenon A: Fail to turn on
| Fault Analysis | Reason | Method | Remark |
| Control terminal display black, unsuccessful when long press the power button. |
a. The control terminal not power on (battery
too low) b. There are gap between the control terminal and the bottom base. |
a. Put the control terminal in the bottom base
charging it. b. Check the method of charging if is correct. |
|
Fault phenomenon B: Fail to connect network
| Fault Analysis | Reason | Method | Remark |
|
a. Check if the WiFi is open. b. Check if has connected with router |
a.
The control terminal has not get the IP address from router b. IP address is empty |
a.
Reopen the WiFi b. Add the IP address manually |
Fault phenomenon C: Fail to register the equipment
| Fault Analysis | Reason | Method | Remark |
|
a. Check the frequency band, systematic code, system password of
the control terminal b. Searching the frequency band of peripheral equipment. |
a. The frequency band of control terminal is inconformity from the peripheral equipment | a. Change the frequency band of the control terminal or peripheral equipment | Confirm the inconformity of system code and the system password of the peripheral equipment before changing the frequency band |
Fault phenomenon D: Intercom function fail
| Fault Analysis | Reason | Method | Remark |
|
a. Check the IP setting of intercom if is correct b. If the control terminal has add the IP address of outdoor device. |
a. Outdoor device hasn't add the intercom IP address of the control terminal, and the control terminal hasn't add the IP address of the outdoor device. | a. Add the IP address of each device correctly. |
Fault phenomenon E: Fail to monitor the IPC
| Fault Analysis | Reason | Method | Remark |
| a. Check the control terminal if has added the IP address, Port of the IP Camera, and the plugin for it. |
a.
The control terminal hasn't add the corresponding camera. b. The error input of the IP address, port or the plugin. |
a. Adding the IP address of the camera and the port number correctly. | If it is Onvif IP camera, you can add it by searching through the software. |
Fault phenomenon F: Fail to scene control
| Fault Analysis | Reason | Method | Remark |
| a. Did not set the mode of scene on the control terminal. | a. The mode of scene belongs to self definition mode, it must edit it by manually. | a. manually edit the scene mode, and add the related device to it |
Fault phenomenon G: Fail to the device linkage work
| Fault Analysis | Reason | Method | Remark |
|
a. The control terminal did not set the scene mode. b. The function of linkage is not added correctly. |
a. Added a single device to several scene modes, if these scene linkage triggered, it will leading to the error | Check if there have repeated device under the different scene mode. | One device can support 3 level linkage work modes. |
Fault phenomenon H: Fail to the remote control by mobile phone
| Fault Analysis | Reason | Method | Remark |
|
a. Check if the control terminal registered on the U home web
server. b. Check if the control terminal is on line. c. Check if the function of remote control is enable on the control terminal. |
a.
Control terminal did not on line. b. The function of remote control did not enable. |
a.
Connect the control terminal to the internet, and register the account on the
web server. b. Enable the remote control and setting the password. |
Peripheral equipment
Fault phenomenon A: Light can not be controlled normally
| Fault Analysis | Reason | Method | Remark |
|
a. Check if the installation of the light control panel is
correct. b. Check if the wiring of the light control switch is correct. c. Check if have the power output from the light control. |
a.
The installation of the light control touch panel is not correct. b. The wiring of the light control is error. c. There are no power output from Light control relay. |
a.
Reinstall the touch panel with power off. b. Ensure the wiring of the light control is correct. c. Change the new light switch. |
Forbid to install the light switch with power on |
Fault phenomenon B: Air Condition / TV can not be controlled normally
| Fault Analysis | Reason | Method | Remark |
|
a. Check if the
IR controller registered to the control terminal b. Check if the IR code learned to the IR controller c. Check if the Device well connected |
a.
The IR controller not registered b. The IR code not learned c. The device not well connected |
a.
Register the IR Controller b. Learn the IR control code c. Make sure the Device well connected |
The IR signal can not be block |
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